Privacy Policy

Professional Associations Superannuation Limited (ABN 14 056 917 303 AFSL 222590 RSE L0000352) is the Trustee of the Professional Associations Superannuation Fund (PASF) (ABN 78 984 178 687 RSE R1000429). Australian Enterprise Super is a Division of PASF.The Trustee of the Fund is committed to handling your personal information with care.

The Trustee has an obligation to comply with all relevant State and Federal legislation with regard to the management and administration of the Fund and the handling of your personal information.

Relevant legislation includes the Privacy Act 1988 (the Act), which contains National Privacy Principles, regulating the collection, holding, use, correction, disclosure and transfer of personal information by organisations such as the Fund.

The Trustee ensures that it complies with all the requirements outlined in the Act, and is committed to ensuring that your privacy is respected and that your personal information is handled with care.

Service providers

The Trustee employs a range of service providers to assist with the management and administration of the Fund. These service providers collect or have access to your personal information on behalf of the Trustee. All service providers are bound by the Act and must abide by the National Privacy Principles when handling your information.

Australian Administration Services (ABN 62 003 429114) (AAS) is a specialist administration company, employed by the Trustee to administer the Fund.

eo Financial Services Pty Ltd (ABN 57 103 181 844) (eoFS) provides the Trustee with a range of services, including:

general management
secretarial
secretariat
management of regulatory compliance
management of other third party service arrangements, and
product development.

eoFS also provides premises for the Trustee. eo Pty Ltd (ABN 53 000 013 276 AFSL 232501) (eoPL) provides general financial product advice on behalf of the Trustee. eoFS and eoPL are related companies, and are permitted under the Act to share the information they collect.

Information collected about you

The Trustee, through its service providers, holds your personal information and member details, which may include your:

tax file number
contact details
nominated beneficiaries
contribution history
insurance details
nominated rollover institutions
salary details, and
surcharge debts.

Your information may be collected directly from you or indirectly from your employer. Your employer may provide information to the Trustee under an employee records exemption, which allows them to satisfy their obligation to you under Superannuation Guarantee legislation.

Medical information may also be sought if you submit an application for insurance cover or if you make a claim for an insurance benefit or a claim for the early release of your superannuation on grounds of total and permanent disablement or terminal medical condition.

Privacy Principle 1.3 requires the Trustee and its service providers to take reasonable steps to ensure that you are aware of who is requesting your information and how to contact them.

Why your information is collected

Your personal information is held and used for the purposes of establishing your membership, administering your superannuation entitlements and collecting contributions, administering insurance, calculating your benefit, responding to your queries, and for product development.

If your information is not collected

If you do not provide personal information that is sought by the Trustee, there may be delays in establishing your membership of the Fund, paying or transferring a superannuation benefit, processing a request for insurance cover or an insurance benefit, or otherwise contacting you or providing you with services.

Providing your tax file number is not compulsory, however if your tax file number has not been provided then contributions to and payments from your account may be taxed at the highest marginal tax rate plus the Medicare Levy. Without your tax file number the Trustee cannot accept after-tax contributions into your account.

Disclosure of your information

Your information may be disclosed by the Trustee or its service providers to third parties such as:

the Fund's professional advisers
actuaries
mail houses
insurers
medical consultants, and
other external service providers who are contracted for the purpose of administering the Fund.

The Trustee must also provide information as required by law to government agencies such as:

the Australian Prudential Regulatory Authority (APRA);
the Australian Taxation Office (ATO);
the Australian Securities and Investments Commission (ASIC); and
the Superannuation Complaints Tribunal (SCT).

Collection and handling of sensitive information

Sensitive information, such as medical and health information, is only collected, used or disclosed with your express consent. The forms used to collect such information will provide details about how sensitive information may be used or disclosed.

The security of your information

Personal information is disposed of with care, either by shredding documents, or by sending documents for recycling where information continues to be treated as confidential. The Trustee requires its service providers to implement strong data security principles.

Access to your information

You can request access to your personal information, or update or correct your personal information, by contacting the Fund (details provided below).

The Trustee retains the right to charge a reasonable fee to cover the costs of providing you with access to your information, although usually your personal information can be confirmed to you without cost. While a request for confirmation of your personal information will be answered as soon as possible, please allow a month from the date of your request for a response to be provided.

How to contact the Fund

If you would like more information about the way the Trustee handles your personal information, please contact the Fund as follows:

Call: 1800 555 024

Fax: 1300 880 168

Email: info@aesuper.com.au

Post: Australian Enterprise Super, Locked Bag 5078, Parramatta NSW 2124

If you wish to complain about a privacy related matter, please contact us as above or via email at complaints@aesuper.com.au

The Privacy Commissioner

If after raising a concern about privacy with the Fund you feel that the matter has not been adequately dealt with, you may contact the Office of the Australian Information Commissioner (OAIC). The OAIC's contact details are:

Call: 1300 363 992

Fax: 02 9284 9666

Email: enquiries@oaic.gov.au

Web: www.oaic.gov.au

Post: Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001