From time to time, our Teleservicing centre in Queensland contacts new and existing members to ensure their contact details are correct and to discuss the services provided by AESuper.
During a call, we
- perform an identity check to confirm we are talking to the right person
- confirm contact details (lost super is a $12 billion problem in Australia)
- request an email address (many people prefer to hear from us by email)
- discuss services provided such as consolidation.
The functions of the Teleservicing centre are restricted by regulation, and we cannot provide details of your balance, tax file number status or beneficiaries during these calls.
If you have further questions please contact our Customer Service Centre.
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