Naturally, we want you to be completely satisfied with the way we look after your superannuation. So if you have a problem or suspect an error has been made, we want to do everything in our power to fix matters promptly.

We welcome your feedback and view it as an opportunity to improve our services. If you are not happy with the way we handle the problem, we want to let you know how you can take matters further.

How to make an inquiry

If you have a general inquiry or wish to raise a concern, you can contact AESuper in one of the following ways:

By telephone

Phone Customer Service on 1800 555 024
Monday to Friday 8.00am to 10.00pm EST

Send us an email

info@aesuper.com.au

By fax

1300 880 168

By mail

Australian Enterprise Super
GPO Box 2258
MELBOURNE VIC 3001

How to make a complaint

If you are not happy with our initial response, you can make a formal complaint. We have a complaints handling process to ensure that all complaints are handled in a fair and reasonable manner.

You can lodge a complaint through any of the following channels:

By telephone

Phone Customer Service on 1800 555 024
Monday to Friday 8.00am to 10.00pm EST

Send us an email

complaints@aesuper.com

By fax

1300 880 168

By mail

The Complaints Officer
Australian Enterprise Super
GPO Box 2258
MELBOURNE VIC 3001

While you are welcome to make a complaint over the telephone, we suggest that it would be better for all concerned if you put it in writing. That way you can make sure that you give us a full picture of the problem, and help us to understand what we need to do to fix it. So, please write us a letter, send an email or use the Complaints Form.

Further information

The information contained on this website is of a general nature only and does not take into account your personal objectives, situation or needs. Before making a decision about Australian Enterprise Super, you should consider your own requirements and the relevant Product Disclosure Statement. To obtain a copy, call us on 1800 555 024 or download it from this website.

Professional Associations Superannuation Limited (PASL) (ABN 14 056 917 303 RSE L0000352 AFSL 222590) as Trustee of Professional Associations Superannuation Fund (PASF) (ABN 78 984 178 687 RSE R1000429). Australian Enterprise Super is a Division of PASF.